❓ FAQ Overview FAQ概览

This section compiles the most frequently asked questions received by the Call Center and provides standard answers to ensure consistent and accurate information service.

本部分收集了Call Center日常接到的最常见问题及标准回答,确保团队提供一致、准确的信息服务。


Q1: What’s the approximate cost of IVF? 试管婴儿费用大概是多少?

Standard Answer:

  "IVF costs vary based on your specific needs and treatment plan. 
Our single IVF cycle packages range from $13,800 to $18,300, 
plus medication costs of $3,000-$6,000.

The exact cost depends on factors like:
• Whether you need PGT genetic testing
• Your medication requirements  
• Any additional medical needs

I'd recommend scheduling a consultation where our doctors can 
provide you with a personalized treatment plan and detailed pricing."
  

Chinese Version:

  IVF治疗的费用根据您的具体情况和治疗方案而定。我们的IVF单周期套餐
价格从$13,800到$18,300不等,另外需要药物费用$3,000-$6,000。

具体费用取决于:
• 是否需要PGT基因检测
• 药物使用量
• 是否有额外的医疗需求

我建议安排一次咨询,我们的医生可以为您制定个性化治疗方案和详细费用。
  

Q2: Does insurance cover fertility treatment costs? 保险可以报销生育治疗费用吗?

Standard Answer:

  "Insurance coverage varies by plan, but many insurance plans in 
California do cover fertility treatments. We have dedicated insurance 
specialists who can:

• Verify your specific coverage
• Help maximize your benefits
• Assist with prior authorizations
• Explain out-of-pocket costs

I can schedule you for a complimentary insurance consultation to 
review your specific benefits."
  

Chinese Version:

  保险覆盖情况因保险计划而异。在加州,许多保险计划确实覆盖部分
生育治疗费用。我们有专门的保险专员可以:

• 验证您的保险覆盖范围
• 帮助您最大化保险福利
• 协助处理预授权申请
• 解释自付费用部分

我可以安排您与我们的保险专员详谈,他们会为您免费验证保险覆盖情况。
  

Q3: Are there payment plans or financing options available? 有分期付款或融资选项吗?

Standard Answer:

  "Yes, we offer several payment options to help patients:

Payment options include:
• Medical financing loans through partner institutions
• Payment plans for qualified patients
• FSA/HSA health savings accounts
• Credit card payments

Our financial counselors can explain all options in detail and help 
you find the best payment solution for your situation. This way you 
can focus on treatment without worrying about upfront payment stress."
  

Chinese Version:

  是的,我们提供多种支付方式来帮助患者:

支付选项包括:
• 医疗专业贷款(合作金融机构)
• 分期付款计划(符合条件的患者)
• FSA/HSA健康储蓄账户
• 信用卡支付

我们的财务顾问可以为您详细介绍各种选项,帮您找到最适合的
支付方案。这样您就可以专注于治疗,而不用担心一次性付款压力。
  

Q4: IVF的成功率是多少?

Q4: What are the IVF success rates?

标准回答 | Standard Answer:

  成功率因多个因素而异,包括年龄、诊断结果和治疗历史。我们的成功率
达到或超过全国平均水平。

影响成功率的主要因素:
• 女性年龄(最重要因素)
• 卵巢储备功能
• 精子质量
• 子宫条件
• 既往治疗历史

在您的初诊咨询中,医生会根据您的具体情况提供个性化的成功率
评估。这比一般统计数据更有意义,因为每个人的情况都不同。
  

English Version:

  "Success rates depend on many individual factors including age, 
diagnosis, and treatment history. Our success rates consistently 
meet or exceed national averages.

Key factors that affect success rates include:
• Female age (most important factor)
• Ovarian reserve
• Sperm quality
• Uterine condition
• Previous treatment history

During your consultation, our doctors will provide you with 
personalized success rate information based on your specific 
situation, which is more meaningful than general statistics."
  

Q5: How long does IVF treatment take? IVF治疗需要多长时间?

Standard Answer:

  "A single IVF cycle typically takes 6-8 weeks to complete, including these stages:

Treatment timeline:
• Pre-cycle testing: 1-2 weeks
• Ovarian stimulation: 10-12 days
• Egg retrieval: 1 day
• Laboratory cultivation: 5-6 days
• Embryo transfer: 1 day
• Waiting for pregnancy test: 2 weeks

If you choose PGT genetic testing, it may require an additional 1-2 weeks. 
Everyone responds differently, and some patients may need medication 
adjustments or extended timing for certain phases.

Your doctor will create a detailed treatment timeline for you."
  

Chinese Version:

  IVF单周期通常需要6-8周完成,包括以下阶段:

治疗时间安排:
• 周期前检查:1-2周
• 促排卵阶段:10-12天
• 取卵手术:1天
• 实验室培养:5-6天
• 胚胎移植:1天
• 等待验孕:2周

如果选择PGT基因检测,可能需要额外1-2周时间。每个人的反应
不同,有些患者可能需要调整药物或延长某个阶段的时间。

医生会为您制定详细的治疗时间表。
  

Q6: How much time off work will I need? 治疗期间需要请假多长时间?

Standard Answer:

  "Most patients can maintain their normal work schedule, only needing 
time off for appointments:

Appointment scheduling:
• Monitoring appointments: 30-60 minutes each, about 5-7 times during treatment
• Egg retrieval: Half day (recommend resting that day)
• Embryo transfer: 2-3 hours (can return to work same day)
• Pregnancy blood test: 15 minutes

We offer early morning appointments starting at 7:30 AM for working 
patients. Most monitoring can be scheduled before work hours. 
We'll work around your schedule as much as possible."
  

Chinese Version:

  大多数患者可以正常工作,只需要请假参加预约:

预约时间安排:
• 监测预约:每次30-60分钟,治疗期间约需5-7次
• 取卵手术:半天(建议当天休息)
• 胚胎移植:2-3小时(可当天上班)
• 验孕抽血:15分钟

我们提供早上7:30开始的早班预约,方便上班族患者。大多数
监测可以安排在上班前完成。我们会尽量配合您的工作时间安排。
  

🔬 Medical Procedure Questions 医疗程序问题

Q7: Is egg retrieval painful? 取卵手术痛苦吗?

Standard Answer:

  "Egg retrieval is performed under mild anesthesia, so you won't feel 
pain during the procedure.

Procedure details:
• Procedure time: 15-30 minutes
• Anesthesia type: IV sedation
• Recovery time: 1-2 hours post-procedure observation
• Post-procedure feeling: Mild bloating, similar to menstrual cramps

Most patients can resume normal activities the same day. We provide 
detailed post-operative care instructions, including pain management 
and precautions. Our experienced medical team ensures your comfort and safety."
  

Chinese Version:

  取卵手术在轻度麻醉下进行,过程中您不会感到疼痛。

手术详情:
• 手术时间:15-30分钟
• 麻醉方式:IV镇静麻醉
• 恢复时间:术后观察1-2小时
• 术后感受:轻微腹胀,类似月经痛

大多数患者当天就能正常活动。我们会提供详细的术后护理指导,
包括疼痛管理和注意事项。我们的医疗团队经验丰富,会确保
您的舒适和安全。
  

Q8: Do I need bed rest after embryo transfer? 胚胎移植后需要卧床休息吗?

Standard Answer:

  "No extended bed rest is needed. You can resume normal activities after transfer.

Post-transfer recommendations:
• Transfer day: Avoid strenuous exercise
• 24-48 hours: Normal daily activities are fine
• Avoid: Heavy lifting, vigorous exercise, saunas
• OK to: Work, drive, light exercise

Research shows normal activity doesn't affect embryo implantation. 
Maintaining a relaxed mindset and normal life rhythm is more helpful 
for success rates. We'll provide detailed post-transfer care instructions."

**Chinese Version:**
  

不需要长期卧床休息。移植后您可以正常活动。

移植后建议: • 移植当天:避免剧烈运动 • 24-48小时内:正常日常活动即可 • 避免:举重、剧烈运动、桑拿浴 • 可以:上班、开车、轻度运动

研究表明,正常活动不会影响胚胎着床。保持放松心情和正常 生活节奏对成功率更有帮助。我们会给您详细的移植后护理指导。

  
  

⏰ Appointments & Scheduling 预约和时间安排

Q9: How soon can I start treatment? 多快可以开始治疗?

Standard Answer:

  "The timing to start treatment depends on your test results and menstrual cycle:

General timeline:
• Initial consultation: Usually within 1-2 weeks
• Complete testing: 2-4 weeks (depending on tests needed)
• Start treatment: Next menstrual cycle after testing is complete

If you have recent test results, we may be able to start sooner. 
We also provide expedited scheduling for patients who need urgent treatment.

When would you like to start? I can check our earliest available appointments."

**Chinese Version:**
  

开始治疗的时间取决于您的检查结果和月经周期:

一般时间安排: • 初诊咨询:通常1-2周内可安排 • 完成检查:2-4周(取决于检查项目) • 开始治疗:检查完成后的下个月经周期

如果您已有最近的检查结果,可能会更快开始。我们也为急需 治疗的患者提供加急安排。

您希望什么时候开始?我可以查看最近的预约时间。

  
  

Q10: Can I choose my doctor? 可以选择医生吗?

Standard Answer:

  "Absolutely. We have several experienced reproductive endocrinology specialists:

Our medical team:
• Dr. Khorram: Director of Reproductive Endocrinology, 30+ years experience
• Dr. Lin: Reproductive medicine specialist, expert in complex cases
• Dr. Xie Yufen: Bilingual Chinese-English, preferred by Asian patients

Each doctor has extensive fertility treatment experience. You can review 
doctor profiles and choose the physician you feel most comfortable with. 
We can also recommend the most suitable doctor based on your specific situation.

Do you have any particular preferences?"
  

Chinese Version:

  当然可以。我们有多位经验丰富的生殖内分泌专家:

我们的医生团队:
• Dr. Khorram:生殖内分泌科主任,30+年经验
• Dr. Lin:生殖医学专家,擅长复杂病例
• Dr. 谢玉芬:中英双语,亚裔患者首选

每位医生都有丰富的生育治疗经验。您可以查看医生简介,选择
您感觉最舒适的医生。我们也可以根据您的具体情况推荐最适合的医生。

您有特别的偏好吗?
  

🌍 Language & Service Questions 语言和服务问题

Q11: Do you offer Chinese language services? 有中文服务吗?

Standard Answer:

  "Yes, we provide comprehensive Chinese language services:

Chinese services include:
• Bilingual Chinese-English doctors and nurses
• Chinese translation services
• Chinese versions of educational materials and forms
• Chinese customer service support

Dr. Xie Yufen is our bilingual Chinese-English specialist with an excellent 
reputation in the Asian community. We understand the importance of 
language communication and ensure you fully understand every aspect 
of the treatment process.

Would you like to arrange Chinese language services?"

**Chinese Version:**
  

是的,我们提供完善的中文服务:

中文服务包括: • 中英双语医生和护士 • 中文翻译服务 • 中文版本的教育资料和表格 • 中文客服支持

Dr. 谢玉芬医生是我们的中英双语专家,在亚裔社区有很高声誉。 我们理解语言沟通的重要性,确保您能充分理解治疗过程的每个环节。

您希望安排中文服务吗?

  
  

Q12: The clinic is far from my home, any suggestions? 诊所距离我家很远,有什么建议吗?

Standard Answer:

  "We understand distance can be a consideration, and we offer several 
convenience measures:

Remote patient services:
• Early morning appointments (starting at 7:30 AM)
• Clustered appointment scheduling to reduce travel frequency
• Remote consultation services (some appointments via phone/video)
• Assistance arranging nearby laboratory tests
• Detailed directions and transportation suggestions

Many patients travel from distant areas for treatment with us, and 
we'll make your travel as efficient as possible. I can help you plan 
the optimal appointment scheduling."

**Chinese Version:**
  

我们理解距离可能是个考虑因素,我们提供一些便利措施:

远程患者服务: • 早班预约(7:30 AM开始) • 集中安排预约,减少往返次数 • 远程咨询服务(部分预约可电话或视频) • 协助安排附近的实验室检查 • 提供详细路线和交通建议

许多患者从较远地区来我们这里治疗,我们会尽量让您的 行程更高效。我可以帮您规划最佳的预约安排。

  
  

🔬 检查和准备问题 | Testing & Preparation Questions

Q13: 第一次就诊需要带什么?

Q13: What should I bring to my first appointment?

标准回答 | Standard Answer:

  第一次就诊请携带:

必需文件:
• 政府颁发的带照片身份证件
• 保险卡(所有相关保险)
• 既往医疗记录(如有生育相关检查)
• 当前用药清单
• 配偶身份证件(如一同就诊)

准备信息:
• 月经周期信息
• 备孕时间长度
• 既往妊娠史
• 家族病史

我们会提前邮件发送详细的准备清单和需要填写的表格。
  

Q14: 男方需要做什么检查?

Q14: What tests does the male partner need?

标准回答 | Standard Answer:

  男方基础检查包括:

基本检查:
• 精液分析($150)
• 传染病筛查
• 血型和基础血检

精液分析要求:
• 需要禁欲2-5天
• 在诊所或家中收集都可以
• 结果通常24-48小时可得

根据初步结果,可能需要:
• 激素检查
• 遗传学检查
• 泌尿科医生会诊

约40%的不孕问题与男方因素有关,所以男方检查同样重要。
  

Q15: 生育药物有副作用吗?

Q15: Do fertility medications have side effects?

标准回答 | Standard Answer:

  大多数患者对生育药物耐受良好,副作用通常轻微且临时:

常见副作用:
• 轻微腹胀
• 乳房敏感
• 情绪波动
• 注射部位轻微红肿
• 轻微头痛

严重副作用很少见,我们会密切监测:
• 卵巢过度刺激综合征(OHSS)
• 严重过敏反应

我们的护理团队会教您正确的注射技巧,监测您的反应,
并随时回答您的问题。大多数患者发现副作用比预期的轻微。
  

📞 联系和跟进问题 | Contact & Follow-up Questions

Q16: 治疗期间遇到紧急情况怎么办?

Q16: What if I have an emergency during treatment?

标准回答 | Standard Answer:

  我们提供24/7紧急联系服务:

紧急联系方式:
• 工作时间:直接致电424-212-4087
• 非工作时间:通过我们的紧急热线
• 严重紧急情况:立即前往急诊科

常见紧急情况:
• 严重腹痛或出血
• 严重药物反应
• 手术后并发症
• 妊娠期紧急情况

我们的医疗团队随时准备为您提供支持。您永远不会在治疗
过程中感到孤单无助。
  

Q17: 治疗失败后可以做什么?

Q17: What can be done if treatment fails?

标准回答 | Standard Answer:

  如果第一次治疗不成功,我们会全面分析原因并调整策略:

后续选择:
• 分析失败原因
• 调整治疗方案
• 考虑不同的药物协议
• 评估是否需要额外检查
• 讨论其他治疗选项

我们的医生会与您详细讨论:
• 为什么这次周期不成功
• 下次如何提高成功率
• 时间安排和心理准备
• 经济考虑和支持资源

许多患者需要多次尝试才能成功。我们会一直支持您,
直到您实现生育梦想。
  


最后更新:2024年8月7日 | 基于Call Center实际咨询记录

Last updated 08 Aug 2025, 06:46 -0700 . history