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Quick Reference *信息速查*
📞 Key Contact Information 关键联系信息
**🏥 Main Clinic Contact Information *诊所主要联系方式***
**📞 Main Phone:** `424-212-4087` *主要电话*
**📠 Fax:** `424-212-4088` *传真*
**📧 Email:** `contact@incintafertility.com` *邮箱*
**🏢 Address:** 21545 Hawthorne Blvd., Pavilion B, Torrance, CA 90503 *地址*
⏰ Service Hours 服务时间
- Normal Working Hours: Monday to Friday 8:00 AM - 6:00 PM (PST) 正常工作时间: 周一至周五 8:00 AM - 6:00 PM (PST)
- Lunch Time: 12:00 PM - 1:00 PM (rotating shifts) 午餐时间: 12:00 PM - 1:00 PM (轮班制)
- Emergency Contact: Emergency contact service available on weekends and holidays 紧急联系: 周末和节假日提供紧急联系服务
🎯 Quick Action Guide 快速操作指南
📞 Phone Answering Standards 接听电话标准
Standard Greeting 标准问候语:
"Good morning/afternoon, thank you for calling Incinta Fertility Center,
this is [Your Name], how may I help you today?"
Chinese Greeting 中文问候语:
"您好，感谢您致电Incinta生殖中心，我是[您的姓名]，请问有什么可以帮助您的？"
⚡ Response Time Requirements 响应时间要求
- 🔔 Phone Answering: Within 3 rings, no more than 20 seconds 电话接听: 3铃声内，不超过20秒
- 📧 Email Reply: Within 4 hours on business days 邮件回复: 工作日4小时内
- 📅 Appointment Confirmation: Confirm within 24 hours 预约确认: 24小时内确认
- 🔄 Follow-up Service: Within 48 hours after initial consultation 跟进服务: 初诊后48小时内
🗂️ System Shortcuts 常用系统快捷方式
💻 CRM System Operations CRM系统操作
Lead Status Categories 线索状态分类:
- New Lead - Newly assigned leads 新分配的线索
- Call Contacted - Phone contacted but not scheduled 已电话联系但未预约
- Mail Contacted - Email contacted but no reply 已邮件联系但未回复
- Patient Scheduled - Successfully scheduled for appointments 已预约患者
- Unreachable - Unable to contact leads 无法联系的线索
Quick Actions 快速操作:
- 1 Open lead management system 打开线索管理系统
- 2 Update contact status 更新联系状态
- 3 Set next follow-up time 设置下次跟进时间
- 4 Add detailed notes 添加详细备注
💰 Quick Price Reference 常用价格速查
🏷️ Promotional Packages 促销套餐
| Package 套餐名称 | Price 价格 | Includes 包含内容 |
|---|---|---|
| $99 Fertility Check 99元生育力检测 | $99 | AMH blood test + 15-min expert consultation AMH血检 + 15分钟专家咨询 |
| Fertility Consultation 生育力咨询 | $150 | Consultation + nursing coordinator + financial advisor meeting 咨询 + 护理协调员 + 财务顾问会面 |
| Female Fertility Assessment 女性生育力评估 | $350 | Consultation + AMH + ultrasound + follow-up 咨询 + AMH + 超声 + 随访 |
| Semen Analysis 精液分析 | $150 | Complete semen analysis testing 完整精液检测分析 |
🏥 Main Treatment Packages 主要治疗套餐
| Treatment 治疗项目 | Base Price 基础价格 | Medication 药物费用 |
|---|---|---|
| Single IVF Cycle IVF单周期 | $13,800-$18,300 | $3,000-$6,000 |
| FET Transfer FET移植 | $4,500 | $1,000-$1,500 |
| Egg Freezing 卵子冷冻 | $8,400 | $3,000-$6,000 |
| IUI IUI人工授精 | $1,800 | $50-$500 |
🔄 Common Script Templates 常用话术模板
📞 Appointment Confirmation 预约确认话术
English Version 英文版本:
"Great! You're all set for your [$350 new patient consultation package
with Dr. Lin] on [Tuesday, 10th September @ 10am]. You will receive
an email confirmation from us containing the necessary forms.
It will save time the day of the appointment if you are able to
complete these in advance. You will receive a reminder phone call
the day before your appointment.
Be sure to add this to your calendar now and we look forward to
meeting you at Incinta Fertility Center next Tuesday."
📝 Voice Message Template 留言模板
English Version 英文版本:
"Hi Ms. [Name], this is [Your Name] from Incinta Fertility Center.
I am giving you a quick follow-up since we noticed that you were
not able to come in for your appointment on [Date].
If you would like to reschedule or you have any questions,
please do not hesitate to contact us at 424-212-4087. Thank you!"
🚨 Emergency Procedures 紧急情况处理
⚠️ Emergency Contact Process 紧急联系流程
- 1 Assess Emergency Level - Determine if it’s a medical emergency 评估紧急程度 - 判断是否为医疗紧急情况
- 2 Immediate Transfer - Transfer to medical staff immediately if emergency 立即转接 - 如为紧急情况立即转接医务人员
- 3 Detailed Documentation - Record all conversation and handling steps 详细记录 - 记录所有对话内容和处理步骤
- 4 Follow-up Confirmation - Ensure problem is properly resolved 跟进确认 - 确保问题得到妥善解决
🏥 Medical Emergency 医疗紧急情况
Immediate Actions 立即处理事项:
- Advise patient to go to nearest emergency room immediately 建议患者立即前往最近的急诊室
- Provide clinic emergency contact number 提供诊所紧急联系电话
- Notify on-duty doctor or nurse 通知当班医生或护士
- Document incident details thoroughly 详细记录事件经过
📊 Daily Checklist 每日检查清单
✅ Start of Shift 上班开始
- Check voicemail system 检查语音留言系统
- Review daily appointment schedule 查看当日预约安排
- Update lead follow-up status 更新线索跟进状态
- Check pending email responses 检查邮件待回复事项
- Confirm special arrangements for the day 确认当日特殊安排
✅ End of Shift 下班前
- Complete daily lead follow-up records 完成当日线索跟进记录
- Set tomorrow’s follow-up reminders 设置明日跟进提醒
- Organize unfinished tasks 整理未完成事项
- Update patient information system 更新患者信息系统
- Hand over special situations to next shift 交接特殊情况给下一班
🔍 Quick FAQ Lookup 常见问题快速查询
💡 Most Frequently Asked 最常询问问题
What are the treatment success rates? 治疗成功率是多少？ 👉 View detailed FAQ
Does insurance cover the costs? 保险可以报销吗？ 👉 View insurance information
What should I bring for the first visit? 第一次就诊需要带什么？ 👉 View visit preparation guide
What does the treatment cost include? 治疗费用包含哪些项目？ 👉 View pricing details
💡 Usage Tips *使用提示*
- Bookmark this page for quick access *将此页面设为浏览器书签，方便快速查看*
- Print key contact information and post at workstation *建议打印关键联系信息贴在工作台*
- Regularly update pricing information to ensure accuracy *定期更新价格信息，确保准确性*
- Master various script templates to improve service efficiency *熟练掌握各种话术模板，提高服务效率*
Last updated: August 7, 2024 页面最后更新：2024年8月7日
Last updated 08 Aug 2025, 06:46 -0700 .