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Patient Appointment Process *患者预约流程*
📋 Process Overview 流程概述
The patient appointment process is the core procedure to ensure efficient and accurate scheduling of patient visits, covering the entire process from appointment requests to visit confirmation.
患者预约流程是确保高效、准确安排患者就诊的核心程序，涵盖从预约请求到就诊确认的全过程。
⚡ Standard Appointment Steps 标准预约步骤
1️⃣ Appointment Needs Assessment 预约需求评估
Appointment Categories: 预约分类:
| Appointment Type 预约类型 | Duration 时长 | Priority 优先级 |
|---|---|---|
| Initial Consultation 初诊咨询 | 60 min 60分钟 | High 高 |
| Follow-up Visit 复诊检查 | 30 min 30分钟 | Medium 中 |
| Testing Appointment 检查预约 | 45 min 45分钟 | Medium 中 |
| Surgery Consultation 手术咨询 | 90 min 90分钟 | High 高 |
| Emergency Consultation 紧急咨询 | 30 min 30分钟 | Urgent 紧急 |
Assessment Questions: 需求评估问题:
"请问这是您第一次来我们中心吗？"
"您希望咨询什么类型的生殖医学服务？"
"您的医生有没有特别的检查要求？"
"Is this your first time visiting our center?"
"What type of fertility services would you like to discuss?"
"Does your doctor have any specific testing requirements?"
2️⃣ Doctor Availability Check 医生时间查询
Appointment System Operation: 预约系统操作:
- Login to appointment management system 登录预约管理系统
- Select corresponding doctor 选择对应医生
- View available time slots 查看可用时间段
- Confirm appointment type matching 确认预约类型匹配
- Check special requirements 检查特殊要求
Doctor Specialization Matching: 医生专长匹配:
- Dr. Khorram - IVF specialist, complex cases IVF专家，复杂病例
- Dr. Xie Yufen - Bilingual service, Asian patients 双语服务，亚裔患者
- Dr. Lin - Fertility preservation, egg freezing 生育力保护，卵子冷冻
**Appointment Best Practices *预约最佳实践***
Always confirm patient contact information and send confirmation emails immediately after booking. Maintain detailed records of all appointment changes and cancellations.
*预约后务必确认患者联系信息并立即发送确认邮件。详细记录所有预约变更和取消情况。*
Last updated: August 7, 2024 最后更新：2024年8月7日
Last updated 08 Aug 2025, 06:46 -0700 .